Privacy Policy

Last updated: March 2, 2026

NibblePress (“we”, “us”, “our”) operates the nibblepress.com website and provides the NibblePress plugin and related add-ons. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

Information We Collect

Account Information

When you create an account, we collect your username, email address, and password (stored in hashed form). We use email-based OTP verification for authentication.

Purchase Information

When you purchase a product, we collect billing details (name, address, email) processed through WooCommerce. Payment processing is handled by third-party payment gateways; we do not store credit card numbers on our servers.

License Data

We generate and store license keys associated with your purchases. These keys are linked to your account for product activation and support eligibility verification.

Support Data

When you submit a support ticket or feature request, we collect the content you provide, including descriptions, categories, and any follow-up messages.

Automatically Collected Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies for session management, authentication, and site functionality.

How We Use Your Information

  • To create and manage your account
  • To process purchases and deliver license keys
  • To provide customer support and respond to tickets
  • To send transactional emails (order confirmations, license keys, OTP codes)
  • To improve our website and products
  • To prevent fraud and ensure security

Cookies

We use the following types of cookies:

  • Essential cookies: Required for login sessions, cart functionality, and security (CSRF protection).
  • Functional cookies: Remember your preferences and settings.

We do not use advertising or tracking cookies. You can control cookies through your browser settings.

Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

  • Payment processors: To process your transactions securely.
  • Email service providers: To send transactional emails.
  • Legal authorities: When required by law or to protect our rights.

Data Retention

We retain your account data for as long as your account is active. Purchase records and license keys are retained for the duration of your license validity plus 2 years for legal and support purposes. Support tickets are retained for 3 years. You may request deletion of your account and associated data at any time.

Data Security

We implement industry-standard security measures including encrypted connections (SSL/TLS), hashed passwords, and secure authentication with OTP verification. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal data through your account dashboard
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data
  • Withdraw consent for non-essential processing

To exercise these rights, contact us at [email protected].

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international transfers in compliance with applicable data protection laws.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. The “Last updated” date at the top indicates the most recent revision.

Contact Us

If you have questions about this Privacy Policy, contact us at:
[email protected]